Rapid IT Support – 247

IT issues are stressful.

That's why we have one of the fastest response times of any Managed IT Support Provider in the UK, and have people available around the clock to keep your network up and running 247.

See Support Plans

Here’s how we’re doing in 2024 so far…

Customer satisfaction (1542 reviews).

15 minute SLAs met

0hr

Average time to resolution.

Is IT Support driving your business forward?

As an IT Support company in Kent, we understand that running a business can be stressful and staying on top of day to day IT issues can be a burden. You’re busy – you have projects to manage and deadlines to meet.

You need an IT Support partner that can help free up your time, allowing you to focus on driving your business forward.

We want to offer IT Support solutions that work for your business – whether it’s increasing efficiency, competitive advantage, or increasing staff productivity we’re here to help your business grow through technology.

Start the Conversation

Best in class support IT Support Packages

Complete Package

Our most complete IT Support plan ever – packed with features to support your business. It includes all the features of our ‘Core’ plan along with access to our award winning 24/7 IT Support Helpdesk. Starting from £350 per month the pricing is simple, transparent and inclusive.

Helpdesk Support
15 Minute Response Time
24/7 Emergency on Call Support
Onsite Emergency Support
Vendor Management
Proactive Support
Remote Monitoring & Management
Office 365 Training
Office 365 Management
Account Management
IT Strategy, Planning & Budgeting
Monthly Health Reporting
Dedicated Primary Engineer
Partner Portal

Book Your Free Discovery Call

Core Package

Overworked IT manager? Need assistance to support your current IT staff? Our ‘Core’ support plan is designed for businesses who need a little extra IT assistance. It includes many of the features of our ‘Complete’ plan, and starts from just £250 per month.

Proactive Support
Remote Monitoring & Management
Office 365 Training
Office 365 Management
Account Management
IT Strategy, Planning & Budgeting
Monthly Health Reporting
Dedicated Primary Engineer
Partner Portal
IT Manager Toolkit

Book Your Free Discovery Call

“I couldn’t do what BCS do. Thanks to them, we don’t need to worry or think about the tech side of things and they are also great at not making you feel stupid for asking what might seem a naïve technical question. Accountancy also uses a lot of specialist software now, but BCS takes the time to learn what we use and stay on top of updates and so on. We are one of their oldest clients, if not the oldest, and like any sensible business we regularly review what the BCS service costs us, but our 20-year association says it all.”

Mike Sole – Partner, Batchelor Coop

“I have worked alongside BCS for over 3 years now and cannot speak more highly of them. I have built up a very good relationship with lots of the staff at BCS, especially Acorn’s Primary Engineer Dominic. They are very honest about what they think is best for us at Acorn but are also willing to listen and alter their approach to suit us specifically. I was very new to IT when I first took on the role and Dom has walked me through a lot of what I’ve needed to learn to be able to manage the IT at Acorn effectively. I personally owe them a lot for helping me so much to be able to do what’s best for Acorn from an IT perspective and will always appreciate all the help they have given me and Acorn Homes.”

David Cheeseman – Project and H&S Supervisor, Acorn Homes

“We’re with BCS because we trust them implicitly. We’ve worked with them for a very long time and they have intimate access to our systems, and with the security situation these days, you need to work with people that you can trust, and we do. BCS run anti-virus software on our systems, they monitor remotely all the time, they have a system that raises tickets and they fix things without us even being aware of them, and to date we haven’t had a security problem.“

Richard Keel – Managing Director, Keel Toys

High Five

Here’s how we performed in April 2024…

Customer satisfaction (1008 reviews).

15 minute SLAs met

First contact resolution.

Average time to respond.

0hr

Average time to resolution.

So, where do we start?

Stage 1

Discovery Call

Short phone call to establish the IT Support requirements of your businesses and whether or not our services are aligned to the needs of your organisation.

Stage 2

Let’s Meet

Schedule in an IT Support meeting on-site or remotely. We will take the opportunity to understand your business, where we will ask you a few more questions about your setup and establish what your current pain points are.

Stage 3

IT Systems Deep Dive

In some instances we may recommend a full audit of your systems, particularly if the network is complex, or not fully documented, to allow us to provide you with the most complete proposal and recommendations.

Stage 4

Tailored Support Plan

Once we understand your business goals and your technology, we will provide a full quote for support and establish a full scope of works for on-boarding your business onto one of our IT Support plans.

Stage 5

On-boarding

We have worked hard to make this a painless process, with minimal interference to your business, even when moving from an alternative provider – switching has never been easier!

Book a Free Discovery Call

Book a discovery call to learn more about how Business Computer Solutions can transform your business today.

For existing customers, please do not raise a support ticket via this form, your submission will not be received by the correct department. You can raise a ticket via the portal here.

Tech doesn’t stand still, so we don’t. Some of our certifications…

ISO 9001
Quality management system standard that helps BCS to implement clear, repeatable processes to maintain a quality service for our customers every time.

ISO 14001
Environmental management system standard that helps BCS to improve our environmental performance through more efficient use of resources and reduction of waste.

ISO 27001
Information security management systems standard that recognises that BCS has implemented a system to manage risks related to the security of data owned and handled by our company.

Cyber Essentials Plus
A UK Government standard for technical controls to help organisations improve the level of IT infrastructure security and guard against cyber attack.

CISSP
A global standard attesting to an IT security professional’s technical skills and hands-on experience implementing and managing a security program. CISSP certification is highly sought after and a required qualification for BCS engineers.