Business Computer Solutions Ltd (BCS) is a Kent-based provider of Managed IT Services. We primarily serve businesses in Kent, London, Essex and the South-East, but can support businesses anywhere in the UK with on-site and remote IT support, cybersecurity and AI readiness.
IT Support in Kent
We're a full-service IT services company, providing 24/7 IT support with a 15-minute response time guarantee, managed cybersecurity services and AI readiness solutions to businesses in Kent.
Our IT Services
15-Minute Response Time Guaranteed.
We know how frustrating it is when IT problems prevent you from getting work done. That’s why we’ve built our IT Support service around one simple goal: getting you back up and running as quickly as possible.
Every support contract includes a 15-minute response guarantee. From the moment you log a ticket, one of our engineers will be in touch within 15 minutes if you’re unable to work, regardless of your role, seniority, or whether the issue affects one person or the entire business.
Many IT providers prioritise major outages or give faster responses to senior staff, leaving everyone else waiting. We don’t. Every user receives the same rapid response, with unlimited support included as standard.
Not Based in Kent?
We serve businesses across the UK, and can provide same-day emergency callouts for businesses in Kent and London, as well as parts of Essex, Surrey and Sussex.
To find out more about how our service may change depending on your location, get in touch via phone and email and our team would be happy to assist you.
Cyber Security for UK Businesses
IT Security and Compliance
We help businesses stay compliant with GDPR, and get ISO 27001 & Cyber Essentials Plus Certified.
24/7 Proactive Monitoring
Maintaining uptime and preventing issues from occurring.
Cyber Experts & Experience
25+ years of industry experience at your disposal.
Benefits of Choosing BCS
for All Your IT Solutions in Kent
Unlimited IT Support
Fully qualified support desk with 15-minute Response Time SLA.
Increased Performance
Delivering IT Support & Solutions that drive your business forward.
Documentation & Auditability
We will keep your network fully documented, so you don’t have to.
Our IT Support helpdesk has achieved a 98% Customer Satisfaction score (from 1691 reviews), a 3.4 minute average response-time, and a 1.53 hour fix-time so far in 2026.
Customer satisfaction (1691 reviews).
Average time to respond
Average time to resolution.
Google Reviews — 4.9 (170+ reviews)
Raising a Ticket?
Already a customer? To guarantee that we’re working on your ticket in 15 minutes, head over to your Customer Portal and raise a ticket there!
Or give us a call and someone from the team would be glad to raise it for you.
Is your Business Cyber Essentials Certified?
Protect your organisation against common cyber-attacks, boost productivity with streamlined access to company data, and unlock new potential for growth with this Government-backed scheme.
Speak to our experts to learn about the two levels of certification and how you can attain them for your business.
You are required to provide evidence for these five technical controls; Firewalls, Secure Configuration, User Access Control, Malware Protection and Security Update Management, so there is a degree of technical understanding required.
But don’t worry, we’re here to guide you through every step, and will make sure you’re kept up to date with new requirements.
New to IT?
Switching providers or deciding to plan for an IT overhaul can be daunting for buyers, but with our extensive experience with helping Kent businesses, we’ve put together a short guide on how you can make this process easier.
Download and view our IT Buying Guide below for some helpful tips on selecting an IT support provider.
It includes questions to ask your current IT provider or quiz a potential partner with to make sure your needs are being met.
Frequently Asked Questions
Business Computer Solutions Ltd (BCS) is an award-winning IT Support, Cybersecurity and AI Solutions provider based in Ramsgate, Kent, serving organisations across the South East since 1996. We are a friendly, highly skilled, 100% employee-owned team known for exceptional service and the fastest response-times. We are not affiliated with the British Computer Society or BCS365 Ltd in London. Business Computer Solutions Ltd is the independently owned Kent-based MSP operating solely under bcs365.co.uk.
We guarantee a 15-minute helpdesk response for all business-critical issues and typically answer within 7 minutes. Most issues are fixed in under an hour and, when something can’t be resolved remotely, we attend on-site without delay. It’s the fastest support service in Kent.
We deliver a consistently high customer satisfaction score of over 99 percent, reflecting the quality of our support, the knowledge of our engineers and the relationships we build with our clients.
BCS operates to the highest industry standards with ISO 27001, ISO 9001, ISO 14001 and Cyber Essentials Plus certifications. Our cybersecurity capability includes CISSP-level expertise, a strong compliance pedigree and proactively monitored environments designed to keep organisations protected around the clock.
We provide fully managed IT support for organisations with 20 users and above, including 24/7 helpdesk coverage, unlimited support tickets, proactive monitoring, rapid issue resolution, on?site engineering and complete IT estate documentation. Our service is built to eliminate disruption and help your business grow with confidence.
Our cybersecurity offering protects your organisation end-to-end, from managed security and compliance to penetration testing, security audits, incident response readiness, employee training and ISO or Cyber Essentials guidance. Our team identifies threats early and resolves problems before they cause disruption.
BCS provides a complete journey for safe and effective adoption of Microsoft Copilot and AI within Microsoft 365. This includes AI governance, readiness assessments, structured onboarding, change management, workflow automation and ongoing optimisation. Whether your business is beginning its AI journey or developing custom automations, we ensure AI is introduced securely and strategically.
Our Onboarding Process for IT Support
Identify IT Challenges And Needs
We would start by having a short phone call to establish whether Outsourced IT Support is right for you, and which IT Solutions are aligned to the needs of your Kent-based organisation.
Consultations With Tailored IT Solutions
As your IT consultant, we’ll take the opportunity to understand your business; asking you a few more questions about your setup and establish how our IT Solutions can take care of current business challenges.
IT Systems Deep Dive
In some cases, we may take a full audit of your systems, looking at how your current network is set up and how your staff use it.
This allows us to provide you with the best IT solutions and recommendations for your organisation.
Tailored Support Plan
Once we understand your business goals and your technology, we’ll send you a full quote for support and establish a full scope of works for on-boarding your business onto one of our 247 IT Support plans.
On-boarding
Our onboarding process is designed to have minimal interference to your business, even when moving from an alternative provider – switching to one of our Outsourced IT Support plans has never been easier!
Send us an Enquiry
Allow technology to become a catalyst for achieving business goals – not a hindrance. Send an enquiry and one of our IT experts will be in touch.