IT Support in Kent
We're an award-winning IT company, providing 24/7 IT support to businesses in Kent.
Our dedicated IT support team has delivered first-class outsourced IT support in Kent since 1996.
Already a customer? Head over to your portal using the button below to raise a ticket.
Or feel free to give us a call and our handlers can raise one for you.
Our IT Services in Kent
15 Minute Response – Guaranteed.
We know how stressful it can be when IT issues stop you from working and that’s why we have built our IT Support service in Kent from the ground up to be super-fast.
Choose our ‘Complete’ plan and you’re guaranteed that we’ll be there for you in 15 minutes or less.
"Excellence In Customer Service" Award Winners 2024
We are thrilled to announce that we have been selected as this years winner of the “Excellence in Customer Service” award for the 2024 Chamber Business Awards, hosted by the Kent Invicta Chamber of Commerce.
As a core value of our business, this award means so much to us, and we’re beyond proud of our incredible remote support and engineering teams that are on the forefront of our services.
Congratulations to everyone here at BCS, and thank you to the Kent Invicta Chamber and Azets Ltd for sponsoring this award.
Benefits of Choosing BCS
for All Your IT Solutions in Kent
Here’s how we’re doing in 2025 so far…
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Unlimited IT Support
Fully qualified support desk with 15-minute Response Time SLA.
IT Security and Compliance
ISO 27001, 9001, 14001 & Cyber Essentials Plus Certified.
24/7 Proactive Monitoring
Maintaining uptime and preventing issues from occurring.
Cyber Experts & Experience
25+ years of industry experience at your disposal.
Increased Performance
Delivering IT Support & Solutions that drive your business forward.
Documentation & Auditability
We will keep your network fully documented, so you don’t have to.
Frequently Asked Questions
We collaborate closely with your internal IT team to assess your current security posture, identify vulnerabilities, and develop tailored strategies. Our role is to provide expert guidance and support, helping your IT team implement robust security measures without disrupting daily operations.
Cyber Essentials is a government-backed certification that helps protect your business from the most common cyber threats. Achieving this certification not only strengthens your security but also demonstrates to clients and partners that your organisation takes cybersecurity seriously.
The timeline for Cyber Essentials certification depends on the size and complexity of your organisation’s IT infrastructure. On average, it can take a few days to a couple of weeks, depending on your current security posture and how quickly recommended improvements are implemented.
Yes, we specialise in ISO 27001 compliance. We can guide your IT department through the process of implementing an Information Security Management System (ISMS) and help ensure your organisation meets the requirements for certification.
Yes, we specialise in creating long-term, scalable security strategies tailored to your business needs. We’ll work with your IT team to ensure your security framework can grow with your organisation and keep pace with evolving threats.
Removing the headache with our stress-free IT solutions
Staying on top of your IT
Understanding what is going on in your network is key to staying on top of things. We use some of the best tools in the industry to monitor your whole IT infrastructure 24/7, to alert us to problems before your end users even notice.
Working smarter to stamp out re-occurring issues
There is nothing more frustrating than having an issue fixed only for it to re-occur. At BCS, we work hard to look at a problem from multiple angles to ensure that when we fix an issue, we’re reaching the heart of the problem and not just treating a symptom.
Proudly recognised as one of the UK's top 15 IT Service Providers, and ranked #324 globally
The MSP 501 is a renowned list that recognises and celebrates the top Managed Service Providers from around the globe.
It serves as a benchmark for the industry, showcasing the best-in-class MSPs who exhibit remarkable expertise, forward-thinking strategies, and a profound impact on the IT managed services landscape.
Our Onboarding Process for IT Support
Identify IT Challenges And Needs
We would start by having a short phone call to establish whether Outsourced IT Support is right for you, and which IT Solutions are aligned to the needs of your Kent-based organisation.
Consultations With Tailored IT Solutions
As your IT consultant, we’ll take the opportunity to understand your business; asking you a few more questions about your setup and establish how our IT Solutions can take care of current business challenges.
IT Systems Deep Dive
In some cases, we may take a full audit of your systems, looking at how your current network is set up and how your staff use it.
This allows us to provide you with the best IT solutions and recommendations for your organisation.
Tailored Support Plan
Once we understand your business goals and your technology, we’ll send you a full quote for support and establish a full scope of works for on-boarding your business onto one of our 247 IT Support plans.
On-boarding
Our onboarding process is designed to have minimal interference to your business, even when moving from an alternative provider – switching to one of our Outsourced IT Support plans has never been easier!
Send us an Enquiry
Allow technology to become a catalyst for achieving business goals – not a hindrance. Send an enquiry and one of our IT experts will be in touch.
For existing customers, please do not raise a support ticket via this form, your submission will not be received by the correct department. You can raise a ticket via the portal here.
